Municipal Government – Digital Infrastructure & Connectivity

A municipal government identified gaps in digital infrastructure and connectivity as a barrier to economic development and equitable access to services for residents. The organization required a comprehensive digital strategy and a multi-year implementation roadmap to expand coverage and improve reliability across rural and underserved areas.


Our Role

Our team was selected to lead strategy development and provide full-cycle project management. We supported the initiative through business case development, solution and vendor evaluation, procurement oversight, and program governance from concept through implementation.


our approach
  • Facilitated stakeholder engagement and needs-assessment sessions.

  • Developed a municipality-wide digital infrastructure strategy and phased implementation roadmap.

  • Established governance, reporting, and decision-making frameworks for long-term execution.

  • Managed procurement processes, vendor coordination, and change communications.


Mesurable outcomes

✓ Defined and launched 8 priority projects improving broadband access to 90 % of residents.​

✓ Achieved estimated 20 % cost savings through strategic vendor procurement.​

✓ Reduced project approval and funding-cycle turnaround by 30 %.​

✓ Enhanced community satisfaction and economic resilience across rural areas.​

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Transforming Municipal Services with a Digital Customer Experience Program