Program Management for Municipal Election Readiness

In preparation for a provincial general election, a large municipality needed to rapidly design new processes, governance structures, and communication frameworks to ensure neutrality, transparency, and operational continuity. With five parallel workstreams spanning council orientation, governance, ward boundary implementation, and political party declaration, the organization required cohesive program oversight and strong executive alignment.

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Our Role

Tricon was engaged by the municipality’s central administrative office to provide program management and change leadership. The team supported cross-departmental coordination, milestone planning, readiness tracking, and executive reporting, while facilitating timely decision-making with senior leadership.

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our approach

• Executive leadership approved the Digital Customer Experience strategy and associated funding.

• Delivered a 5-year digital roadmap aligned with measurable citizen service outcomes.

• Improved program governance, resulting in 25% faster project initiation across departments.

• Increased internal staff readiness and engagement through structured coaching and support.

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Mesurable outcomes

✓ Delivered a cohesive, leadership-approved readiness plan ahead of schedule.

✓ Achieved on-time alignment across five parallel workstreams, ensuring election operations continuity.

✓ Enhanced executive visibility and accountability through standardized reporting and dashboards.

✓ Strengthened internal collaboration and organizational adaptability across departments.